Troubleshooting of Misc. Product
Tap & Die Sets
Q: I ordered two tap and die sets—why do they look the same?
A: The manufacturer uses the same outer packaging for both the SAE and Metric sets. Please remove the outer box and check the label directly on the plastic case itself—each case should indicate whether it's the SAE or Metric version. If both appear to be identical after checking the cases, please take a photo of the product and the casing, and contact us so we can assist you further.
NPT Thread Sizing
Q: Why isn’t a 3/4" NPT thread exactly 3/4"?
A: The “3/4" NPT” refers to the nominal size of the pipe thread, not a direct physical measurement. For example, a 3/4" NPT pipe thread actually has an outer diameter of approximately 1.05". NPT stands for National Pipe Thread Taper, a standard designed to create a tight, leak-resistant seal by using tapered threads. These fittings are commonly used in plumbing and industrial applications and follow consistent standards even if the measured diameter seems different.
Golf Cart Lift Kits
Q: I installed the 6" drop axle lift kit on my EZGO golf cart, but it only lifted the cart by 5". Is that normal?
A: These kits are designed to provide a full 6" lift. If you're seeing less lift—around 5"—it's likely due to worn or sagging leaf springs on the rear of the cart. Replacing the old springs with new ones should restore full lift height. Additionally, the kit allows for the use of up to 23" tires, which can also contribute to additional ride height. If you're still dissatisfied, please contact us and we can assist you with a return.
Brake Light Flasher Module
Q: Does the brake light flasher module work with all brake lights?
A: Yes, the flasher module is compatible with all types of brake lights, including LED and incandescent bulbs. Each module controls one brake light, so if you're installing it on both the left and right brake lights, you'll need two separate modules.
Q: My brake light flasher module is not working. What should I check?
A: Let’s troubleshoot before proceeding with a return:
- Separate test: Can you connect the module to a separate battery off the vehicle? This will help confirm if the module is functional.
- One light only: The module is designed to be used with only one brake light. If it's connected to both left and right brake lights simultaneously, it will not work.
- Direction flip: Try flipping the module around. Occasionally, the IN/OUT labels on the device may be reversed.
- Wiring check: Ensure it's connected to the brake light wire and not the daytime running light circuit.
- Installation: If the installation was done by a professional, you may want to confirm with them that the correct wire paths were used.
If you've checked all of the above and it's still not working, please contact us with what you've tried and we’ll guide you further.
Flexline / Spiderpod LED Light Kit
Q: My LED light kit (Flexline or Spiderpod) isn’t working correctly—how do I troubleshoot it?
A: If the kit isn’t lighting up or one of the LED strips isn’t functioning, try the following steps to isolate the issue:
- Connect the control box to a fully charged, separate 12V battery (not connected to your bike).
- Connect only one LED pod or flex tube to one of the output arms on the control box.
- Press the C button on the remote to power the kit on. If nothing turns on, check the kill switch.
- Confirm all LEDs on the connected tube or pod are lighting up.
- Press the A button to cycle through colors and check that all colors display correctly.
- Move the tube or pod to another arm on the control box and repeat steps 4–5.
- Repeat until all arms have been tested.
If none of the LEDs light up at all, check the following:
- Make sure the remote’s red light activates when pressing the C button. If it doesn’t, replace the remote’s battery.
- Ensure the 12V battery is properly charged and functional.
- Check the small antenna wire coming from the control box to ensure it hasn't been cut.
- Confirm the kill switch on the kit is in the correct position.
If one arm on the control box doesn’t work, it may have a loose connection. In that case, wrap the arm with electrical tape and distribute the LED tubes to other functioning arms.
If one pod or flex tube doesn’t work regardless of which arm it’s plugged into, that specific tube is likely defective.
Please follow these steps and let us know what you discover so we can assist you further if needed.
Hitch Light
Q: My hitch light isn’t turning on when reversing. Is it defective?
A: If the light turns on in any situation, it means the light itself is fully functional. These lights are either on or off, so partial function confirms the product is working. If the light isn’t turning on in reverse, it’s most likely a wiring issue. We recommend the following:
- Uninstall the light and isolate the reverse light power and ground wires on your vehicle.
- Confirm you’ve tapped into the correct wires during installation.
- If unsure, consult a professional installer or auto electrician to verify the connections.
While we’re happy to guide you generally, installation and wire tracing can vary significantly by vehicle.
Lift Support Fitment
Q: The lift support I received doesn’t fit because the ball socket ends are different. Why is that?
A: Some vehicles—especially higher trims or non-base models—use different size ball socket fittings than the base version. Typically, only one end is different. The good news is that most lift struts have removable end fittings that can be swapped with those from your old supports. If you no longer have the original supports, compatible ball socket ends are widely available at hardware stores and simply screw out for easy replacement.
If you're unable to get the struts to fit properly, contact us and we can assist with a return.
Long Ram Hydraulic Jack
Q: My long ram jack isn’t working—how do I get started or fix it?
A: If you're having trouble operating the jack, try this basic air purge procedure:
- Without any weight on the jack, turn the lowering valve counterclockwise one full turn to open it.
- Rapidly pump the handle six to eight full strokes to push air through the hydraulic system.
- With the lowering valve still open, locate the oil fill plug. Using a flat blade screwdriver, slightly push the oil fill plug to the side—this will allow any trapped air to escape. (Do this gently to avoid damaging the plug.)
- Once the air is purged, turn the lowering valve clockwise until it's firmly closed.
After completing these steps, test the jack to confirm proper lift function. If it still doesn’t work, contact us for additional support.
Wheel Jockey
Q: My Wheel Jockey isn’t functioning—how do I troubleshoot it?
A: Here are the most common issues and solutions:
Problem: Motor doesn't turn on
- Press the red switch on the control box.
- Ensure the power leads are securely screwed onto the battery terminals.
- Open the control box and inspect for loose plugs or broken wires.
- Let the motor cool for 5–10 minutes and try again.
Problem: Motor speed feels low
- Recharge the battery.
- Check the vehicle’s weight—exceeding weight limits can reduce performance.
Problem: No traction or tires slipping
- Reduce the load weight.
- Make sure the Jockey is used on a hard surface with less than a 5-degree incline.
Problem: Excessive noise
- Check surface condition and load weight—same solutions as above apply.
If you’ve tried these steps and the issue persists, contact us with details and we’ll help further.
Moisture in Lights
Q: I see condensation inside my light—is it defective?
A: No—seeing moisture or fog inside a light is a normal and harmless occurrence. Plastic components in lighting housings naturally absorb moisture from the air. When the light heats up during use, that moisture is released and attaches to the lens—the coolest part of the assembly. Since LED lights produce less heat, moisture may take longer to evaporate, making it more noticeable. This does not affect performance or lifespan, and the moisture will clear on its own over time.
Car and Motorcycle Alarm Installation
Q: Are these alarms easy to install? Can I do it myself?
A: These alarms are universal and include a wiring diagram that outlines how to connect the system and use its features. However, alarm installation is highly vehicle-specific, and some models may require a bypass module for certain features to work correctly. Due to the complexity, we strongly recommend professional installation.
When choosing an installer, opt for independent local mechanics. Avoid large chain stores like Best Buy, as they often do not install third-party alarms and may try to upsell you on more expensive, in-house systems.
Wheel Jockey
Q: My Biltek Wheel Jockey isn’t working properly. How do I troubleshoot it?
A: Here are some common issues and steps to resolve them:
Motor doesn’t turn on:
- Press the red power switch on the control box.
- Ensure the battery leads are securely tightened to the terminals.
- Open the control box and check for any loose internal plugs or disconnected wires.
- If the unit still doesn’t work, let it cool down for 5–10 minutes before trying again—this may reset the motor if it overheated.
Motor speed feels low:
- Recharge the battery fully.
- Check if the vehicle is too heavy for the unit; excess load can reduce performance.
Can’t get traction / tires slipping:
- Lower the weight load if possible.
- Reposition the jockey on a hard, flat surface with a gradient less than 5° for optimal grip.
Noisy operation:
- Reduce the load weight.
- Ensure the jockey is used on even, solid ground with minimal incline.
Moisture in Lights
Q: There’s condensation or fog inside my light—is this normal?
A: Yes, this is normal and not a defect. Lights made from plastic components can naturally absorb moisture from the air. When the light heats up, the plastic releases this moisture, which collects on the cooler surface of the lens. This effect is especially noticeable in LED lights, which generate less heat than traditional bulbs, so moisture may take longer to evaporate. The condensation will clear up on its own and does not affect performance or lifespan.
Alarm System Installation
Q: How do I install the car or motorcycle alarm? Is it universal?
A: Our alarm systems are completely universal and include a wiring diagram with each unit to assist with installation. However, installation can vary depending on your vehicle's make and model. In some cases, a separate bypass module may be required to enable all features.
Because of the complexity, we strongly recommend having the system installed by a professional—ideally an independent local mechanic. Avoid big-box retailers like Best Buy, as they often decline to install third-party alarms and may try to upsell you on their in-house systems.
Handlebar Fitment
Q: Will these handlebars fit my motorcycle?
A: All our handlebars are universal, designed to fit most motorcycles. They typically come in 7/8" or 1" diameters. Please measure your current handlebars to confirm the correct size for your application.
We’ve provided full manufacturer measurements on each product page. While many installations are straightforward, modification may be required depending on your bike. If you're not sure, a professional mechanic can help. That said, many of our customers are skilled DIYers—if you get stuck, online forums are a great resource for support.
Boat Fender Leaking – Within Warranty
Q: My boat fender is leaking and still under warranty—what should I do?
A: We’re happy to help you with a warranty return, but first let’s try a few troubleshooting steps:
- Refill the fender until the sidewalls are firm but not bulging. A properly inflated fender should compress about ½ inch under light pressure.
- Moisten the inflation needle before inserting it. Inflate at around 20°C for best results.
- Occasionally, new fenders may have “fluke leaks” on the first inflate—this is normal as the material bonds and the seams seal under pressure.
- Inspect for physical damage or debris around the stem or valve, and ensure the valve is fully inserted.
If it continues to leak, please inflate the fender, apply soapy water to locate the leak, and take a photo of the area where bubbles form. This will help our quality control team assess the issue quickly.
Boat Fender Leaking – Outside Warranty
Q: My boat fender is leaking but no longer under warranty—what can I do?
A: While we can’t provide a warranty replacement, we can suggest troubleshooting steps to help:
- Inflate the fender until the sidewalls are firm but not bulging. It should compress slightly under light pressure.
- Moisten the inflation needle before inserting it and inflate at about 20°C.
- First-time inflation may cause minor leaks as the materials bond—this often resolves after a refill.
- Check for physical damage, dirt around the valve, or poorly seated valves.
If the fender is still leaking:
- Use soapy water to locate the hole and consider DIY fixes like silicone sealant, hot glue, or carefully melting the surrounding plastic to create a patch.
Turn Signals & Resistors
Q: Do I need resistors for my turn signals?
A: It depends. There’s no universal rule, and even bikes of the same model may behave differently. We recommend installing the LED signals first. If you experience hyper-flashing or if the signals stay on solid, then you’ll need resistors or a flash controller.
Windshield Appears Wavy or Distorted
Q: My windshield looks blurry, wavy, or distorted—is this normal?
A: Some visual distortion is normal for windshields made from ABS plastic, as used in our fairings. These windshields are designed to be looked over, not through. For best visibility, the top edge of the windshield should be no higher than the bottom of your nose. If you're experiencing distortion, check if your fairing is mounted too high.
If the distortion still affects your ride and you’re unhappy with the product, we’d be happy to help you initiate a return. While we cannot provide a prepaid return label, we can extend your return window to allow time to find the most cost-effective shipping option.
Zipper Troubleshooting
Q: The zipper on my item is stuck or not closing properly—what can I do?
A: Here are some DIY solutions:
If the zipper is stuck:
- Rub a graphite pencil on the teeth to reduce friction.
- If that doesn’t help, try a non-oil-based lubricant like Windex, or gently apply bar soap or lip balm. Work the zipper back and forth while reapplying as needed.
If the teeth won’t close or pop open:
- Check for debris or fabric caught in the zipper.
- Inspect the teeth—if any are bent, carefully realign them with pliers.
- If the slider is loose, use pliers to gently squeeze it closed to help it grip the teeth again.
These tips often resolve most common zipper problems. If you need more help, feel free to reach out.
Fuel Transfer Pump Duty Cycle
Q: My fuel/oil transfer pump keeps shutting off—why?
A: The pump has a duty cycle of 30 minutes, which means it can run continuously for up to 30 minutes before it needs to be turned off to cool. If it runs longer, the motor will overheat and may begin to shut off prematurely—even after shorter periods—until it fully cools.
Other factors that may reduce cycle time:
- Using thicker fuels or oils
- Transferring over longer distances
- Any condition that increases motor strain
Let the pump cool completely between uses to maintain performance. If issues persist, reach out and we can help troubleshoot further.
LED Headlight Bulbs (FAN Type)
Q: I'm having trouble installing the LED bulbs on my vehicle. What do I need to check?
A: Please help us better assist you by confirming the following:
- Is the issue that the bulb doesn’t lock into place, or does the light not turn on?
- Which bulb are you replacing (e.g. high beam, low beam, fog/driving light, etc.)?
- Does your vehicle originally come with HID (High-Intensity Discharge) bulbs?
Knowing these details will help us determine whether the bulbs are compatible and identify possible workarounds.
Q: My LED bulbs don’t turn on at all—what should I do?
A: This is often caused by reverse polarity, which happens when the positive and negative wires in your vehicle's harness are flipped.
Try this:
- Unplug the connector and rotate it 180 degrees, then plug it back in.
If the bulbs still don’t turn on:
- Check the fuse for the headlight circuit. You may need to increase the fuse by 5 amps to support the LED system.
Q: The LED headlights are flickering. What’s causing this?
A: Flickering usually means your vehicle's onboard computer is rejecting the LED kit during its self-check.
Solution:
- Install a pair of warning cancellers (capacitors) to stabilize the current and stop the flickering.
Q: Only one of the LED bulbs is working. How do I troubleshoot this?
A: This could be caused by a faulty bulb, driver, or a connection issue. Follow these steps:
- Swap the LED drivers (the black boxes) between the two sides.
- If the problem switches sides, the driver is faulty.
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Swap the LED bulbs themselves left to right.
If the issue moves, the bulb is the problem.
- If neither swap fixes the issue, check for loose connections at all points, including the plug and harness.
LED Headlight Bulbs – Not Turning On After Installation
Q: My LED headlight bulbs aren’t turning on. What should I do?
A: This is a common issue related to polarity. Unlike halogen bulbs, LED bulbs require correct polarity to function.
Try this first:
- Unplug the 2-pin oval connector on the ballast.
- Flip it 180 degrees and plug it back in.
Most of the time, this simple fix solves the issue. It’s very rare for both bulbs to be defective out of the box.
If flipping the plug doesn't help, feel free to reach out—we’re happy to assist further.
Deep Fryer Scratches
Deep Fryer Appears Scratched or Damaged
Q: My new deep fryer has scratches or marks on it. Is it damaged?
A:What may look like scratches or blemishes on your deep fryer are often just marks on the protective film applied by the manufacturer. This film is designed to protect the fryer’s finish during shipping and handling. Please check if the white protective film is still on your appliance. If so, carefully peel it off before using your deep fryer. The surface underneath should be free of scratches.
If you still notice any damage after removing the film, please contact our support team for further assistance.
Car Door Unlock Kits
Q: Will this car door unlock kit fit my vehicle?
A: The universal car door unlock kit is designed to fit nearly all cars, vans, trucks, and SUVs regardless of model, except for vehicles with cable lock systems. This kit converts manual door locks into a fully functional central locking system with keyless entry via your alarm control unit.
Headlight Fairing Dents, Bumps, and Cosmetic Distortions (T-Sport JBM-6009-S)
Q: My headlight fairing has dents or bumps. Is it defective?
A: Slight cosmetic distortions such as small dents or bumps on the headlight fairing are a normal result of the manufacturing process and cannot be avoided. These minor imperfections appear on all fairings and do not affect product performance.
Under Cabinet Strip Lighting Not Working After Cutting
Q: I cut my under-cabinet LED strip light, but part of it isn’t lighting up. Why?
A: LED strip lights are designed to be cut to size. Once cut, the disconnected portion will no longer receive power and will not light up. If the strip is cut too short, third-party connectors can be used to reattach or create 90-degree turns to better fit your space.
Multi-Color Headlight Bluetooth App
Q: Where can I download the app to control my multi-color headlights?
A:
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Android: Google Play Store
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iOS: Apple App Store
Deep Fryer Circuit Breaker Trips / Troubleshooting
Q: Why does my deep fryer keep tripping the circuit breaker?
A: The deep fryer uses a high wattage (up to 3,200 watts), which often requires a dedicated electrical circuit. If multiple devices share the same circuit, the combined load may exceed the circuit’s capacity and cause the breaker to trip.
Tips:
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Plug the fryer into a dedicated circuit if possible.
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Avoid using other high-power devices on the same circuit at the same time.
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Use only one basin at a time to reduce power draw.
If problems persist, consult a licensed electrician to evaluate your home’s wiring and possibly install a dedicated circuit.
Fuel Transfer Pump Smells Like Gas / Are These Pumps New?
Q: My fuel transfer pump smells like gas. Is it new?
A: The slight oily or diesel smell is normal because manufacturers prime the pump components with fuel or oil during quality testing before shipping. This ensures proper function and quality control. Only brand-new, unused products are sold.
Pasta Maker – Grease Spot Cleaning and Maintenance
Q: There is grease on my new pasta maker. What should I do?
A:
A small amount of grease on new pasta makers is normal and is applied by the manufacturer to protect the machine during shipping. To remove excess grease and prepare your machine for use:
- Make a ball of dough using about 3 cups of regular flour and water (no need for semolina, eggs, or oil, as this dough will be discarded).
- Cut the dough into four pieces and pass each piece through all rollers and thickness settings, including both cutters. Some grease may transfer to the dough, which is normal.
- Once all pieces have been passed through and no grease remains, the machine is ready for pasta making.
- After use, clean the machine with a dry pastry brush. Do not use water or immerse the machine.
Window Kit / Unlock Kit Combo Installation
Q: Can I install the window kit and unlock kit combo on my vehicle?
A:
Both kits are universal and compatible with a wide range of cars and trucks. The automatic window kit converts crank windows to automatic and is suitable for vehicles with 12-volt systems. The unlock kit is not compatible with vehicles that use cable locks; check your owner’s manual to confirm compatibility. Due to the complexity of installation, professional installation is strongly recommended.
Fuel Transfer Pump Troubleshooting (FTP-2020)
Q: My fuel transfer pump is not working properly. What troubleshooting steps can I follow?
A:
Here are common symptoms, potential causes, and troubleshooting steps:
Pump won’t prime:
- Check for leaks or obstructions in the suction line.
- Inspect the bypass valve for debris and ensure it moves freely.
- Check rotor and vanes for wear or damage.
- Reduce the distance from pump to liquid.
Low capacity:
- Clean the screen.
- Check suction line for leaks or restrictions.
- Inspect and clean the bypass valve.
- Check outlet, hose, nozzle, and filter for blockages.
- Inspect vanes, slots, rotor, and replace if necessary.
- Replace hose, nozzle, or filter.
- Ensure the tank is filled.
Pump runs slowly:
- Check voltage while the pump is running.
- Inspect vanes and slots for wear or damage.
- Check for loose wiring connections.
Motor stalls, fuse blows, or thermal protector trips:
- Inspect and clean the bypass valve.
- Check voltage during operation.
- Inspect rotor and vanes for wear or damage.
- Clean debris from the pump cavity.
Motor overheats:
- Only pump high-viscosity fluids for short periods (less than 30 minutes).
- Clean the screen and suction pipe.
- Inspect and clean the pump rotor and vanes.
Motor inoperative:
- Check incoming power.
- Replace the switch if faulty.
- Inspect wiring for issues.
Fluid leakage:
- Check all O-ring gaskets.
- Clean or replace the shaft seal as needed.
- Ensure all fasteners are tight.
Pump hums but will not operate:
- Remove debris and replace the rotor key if broken.
These steps address the most common issues and provide a starting point for troubleshooting.
Wheel Balancer Accuracy
Q: How accurate are portable wheel balancers?
A: Portable wheel balancers are designed as a budget-friendly option for non-professional users. While they are not as precise as professional-grade machines, they significantly reduce wheel balancing issues and are suitable for most home or light-duty applications.
Electric Trailer Jack Fuse Wiring (ETJ-35B / ETJ-35W)
Q: How do I wire the fuse for my electric trailer jack?
A: Each electric trailer jack includes a separate fuse for protection. To install:
- Connect the jack’s power wire to the “load” wire of the fuse.
- Connect the “line” wire from the fuse directly to your battery.
The fuse will protect the jack by tripping the circuit if excess current is detected.
Greenhouse Wind Damage and Anchoring
Q: What should I do if my greenhouse is damaged by wind?
A: Damage caused by wind is not covered under the manufacturer’s limited warranty. The kit includes ground stakes and securing rope, but additional anchoring may be necessary in windy areas. Options such as earth anchors or sandbags can provide extra stability, depending on your location and conditions.
LED H13 Headlights Flashing
Q: Why are my LED H13 headlights flashing?
A: Flashing or flickering LED headlights typically indicate the need for a resistor or an LED Canbus Decoder. This is a common issue when upgrading from halogen to LED bulbs due to differences in wattage, and is not a fault with the bulb itself.
Bimini Top Pole Width
Q: The poles on my Bimini Top seem too wide when assembled. Is this normal?
A: The Bimini Top is assembled upside down, which can cause the larger poles to rest in a wider position. When flipped over and slightly bent inward, the poles will fit correctly. To confirm the fit:
- With the Bimini Top assembled, flip it over as if placing it on your boat.
- Bring the poles in about 5 inches on both sides to align with your boat’s mounting points.
- This should ensure a proper fit.
